4. The travellers general obligations
4.1 Passport, visa and health formalities (including vaccinations)
The traveler must have a valid passport with a minimum validity of 6 months at the end of the journey, as well as the documents necessary to complete the journey, including a visa and proof of required vaccinations. Other rules apply to Nordic travelers – see below.
The travel organizer’s information regarding passport and visa requirements for the traveler is based on the rules applicable to Danish citizens. If the traveler does not hold a Danish passport or has dual citizenship, the traveler must inform the travel organizer accordingly so the traveler can receive appropriate advice and guidance, including referral to the relevant authorities. In this context, see, among others, www.um.dk and www.ssi.dk.
If you come from a country where a visa is required to enter Denmark, a visa is also required to travel to Greenland. However, a visa valid for Denmark is not automatically valid for Greenland, and a separate visa application for Greenland must therefore be submitted. A visa can be applied for at Danish embassies and agencies. Persons with a residence permit in Denmark do not automatically have the right to travel to and stay in Greenland. A special permit is required for this.
If traveling without a valid visa, boarding may be denied before departure.
Greenland Travel assumes NO liability for lack of a valid passport, required visas, or entry permits.
Further information on visa rules can be found on the Greenlandic Ministry of Foreign Affairs website.
See also the Danish Immigration Service website at www.nyidanmark.dk for further information on visa-required countries, visa rules, etc.
For travel outside Europe, passports must generally be valid for at least 6 months after return. For travel to the USA, prior registration must be completed at esta.cbp.dhs.gov.
Danish and Nordic citizens
Danish citizens are not required to hold a visa for Greenland, Iceland, or the Faroe Islands. Please note that other rules may apply if you reside in Denmark but are not a Danish citizen.
Please note that Greenland is NOT a member of the Schengen cooperation. This means that a Schengen visa does not grant access to Greenland. Persons from visa-required countries must state, when applying for a Danish visa, that the visa must also be valid for Greenland.
National ID cards of EU citizens cannot be used as identification documents for entry into Greenland. A passport must be carried.
Nordic citizens are not required to carry a passport. They may instead carry photo ID in accordance with aviation security regulations.
4.2 Disabled persons
The Organiser’s tour documents will specify whether the tour is suitable for disabled persons with mobility problems. Furthermore, prior to formation of the contract, the Traveller can request the provision of more detailed information concerning the suitability of the tour in relation to the Traveller’s needs. It is a prerequisite for such a request that the Traveller provides all necessary information concerning his or her needs.
4.3 Names on travel documents
The Traveller is responsible for the names that appear on his or her travel documents and bookings being identical to the full name that appears in the Traveller’s passport. If the Traveller discovers inconsistencies between the trav- el documents and his or her passport, the Traveller must immediately inform the Organiser to this effect, who will then make efforts to remedy the error. If the discrepancy is attributable to the Traveller, any related expenses shall be defrayed by the Traveller. If remedial action is not possible, the Traveller cannot hold the Organiser liable.
Late showing. If the Traveller does not reach a satisfactory solution with the supplier, the Traveller must contact the Organiser. In the event that the Traveller does not contact the supplier and/or the Organiser respectively, the booking will be cancelled by the supplier, and the Traveller will not be able to use the booking or be entitled to a refund.
In the event that flight tickets are part of the package tour, these must be used in the correct order. If the Traveller does not use the flight tickets in the correct order, the airline will cancel the remaining flights.
The Traveller will therefore be unable to use individual sections of a tour, e.g. the Traveller will not be able to use the flight home.
The Traveller must have completed check-in, if applicable, in accordance with the times and locations stipulated in the itinerary or other clearly specified times or locations for latest check-in on outward and homeward journeys. The Traveller is responsible for drawing attention to themselves in the queue if the Traveller can see that they will be unable to complete check-in within the stipulated times.
The Traveller must remain up-to-date on homeward journey times in good time prior to the homeward flight and be aware of whether any changes to the time of the homeward journey stated in the travel documents have been carried out or announced.
Notification of such changes will be given to the Traveller individually or by notification posted at a previously agreed point by either the Organiser, representatives of the Organiser or the Organiser’s sub-suppliers.
The Traveller must keep himself regularly updated on departure points and times for the means of transport included. This can involve, for example, keeping an eye on the departure screens immediately after arrival at an airport and contacting airport personnel in the event of any doubt as to which terminal or gate the flight is due to depart from. Changes to terminals and gates often take place beyond the scope of the Organiser’s control. The Traveller cannot make any claims against the Organiser in such circumstances.
4.4 Rules and regulations
The Traveller must comply with the rules and regulations that apply to all of the package tour’s sub-suppliers, such as hotels, airports, means of transport, etc.
The Traveller must thus act in such a way that his behaviour does not inconvenience or cause a nuisance to his or her fellow travellers. In flagrant or repeated cases, inappropriate behaviour can lead to the Traveller being excluded by the Organiser or its representatives from further participation in the tour. In such cases the Traveller is responsible for his or her own transport home and any expenses resulting from this. In the event of exclusion from the tour, the Traveller is not entitled to receive any form of refund of the price of the package tour.
The Organiser is not responsible with regard to the exercise of public authority, including, but not limited to, the intervention/action of the police with respect to the Traveller in connection with any inappropriate behaviour by the Traveller. In such situations, the Traveller is liable for any expenses that may be imposed on him or her, in addition to which the Traveller cannot make any claim against the Organiser; nor will the Traveller be entitled to a refund of the price of the package tour.
4.5 Failure to comply
If the Traveller fails to comply with the requirements concerning passport, visa, health formalities, specification of correct name on travel documents and inspection hereof, the rules concerning late showing and other rules and regulations, the Traveller cannot make any claims against the Organiser, the retailer or the sub-supplier of the package tour for the consequences, lack of conformity, inconvenience or losses which result from failure to comply with the Traveller’s general obligations.