This page contains important information for your customers, when they want to travel to Greenland.
We have split it up into things that are important to know before your trip and things that your customer should consider before going, this information can be found in “Before departure”.
The other category is “during the stay”, which is important information for the customer when they are in Greenland, this could be about currencies, information about guides and excursions and so on.
Important information for your customer
There are three types of travel insurances we would like to draw your attention to and recommend your passengers to have.
In the period from booking their tour until the actual departure we advise them to buy cancellation insurance. This policy covers them if they become acutely ill or are hit by accident or if acute illness, an accident or sudden death in their family occurs before their departure. This insurance policy must be purchased at the time of booking.
If the travelers are unintentionally or unpredictably late for public transport or transport arranged by Greenland Travel and must therefore subsequently catch up with their itinerary, we advise them to buy insurance covering late arrival and changed departure time. This insurance policy is valid at the beginning and the end of their tour and must also be purchased at the time of booking.
Finally, a travel insurance policy will protect the travelers and their luggage during the trip. Often, travelers already have this policy through their credit card or their own insurance company.
No special vaccinations are required to travel to Greenland.
Stores in Greenland are not as well equipped as in Europe. Your travelers should remember personal medicine, contact lenses, etc. They should also remember to bring seasickness tablets if go on a boat trip.
When your customers receive their itinerary and travel documents, you should ensure that they check that dates and times on the ticket are as expected. Also check that the names in the travel documents match the names in their passport. If you or they find any discrepancies, please contact Greenland Travel.
All departure and arrival times are local times.
Greenland is four hours behind European Central Time, so when it is 4 PM in Central Europe, it is 12 noon in Western Greenland and in the Tasiilaq area on the east coast. Greenland is 2 hours ahead of EST.
Prior to your travelers’ departure, you will receive vouchers for accommodation, excursions, and other additional activities unless they travel with one of our tour leaders. In that case, the tour leader will take care of the vouchers.
The vouchers are important as they are used as payment. They must be handed over to the place/s of accommodation and to the excursion organizers. If the guests are not able to present the vouchers, they may have to pay for the activity.
It is not necessary for all European travelers to bring a passport to Greenland but we recommend they you do so as you will need photo ID in connection with check-in and boarding.
All EU nations except Great Britain and Ireland are members of the Schengen partnership. Norway and Iceland are not members of the EU but are participating in the co-operation. Greenland is not a member of the European Union but, on the other hand, is included in the travel solution within the framework of the Nordic Passport Union. Due to this agreement, Nordic citizens can travel the Nordic countries crossing approved border districts without carrying and having their passport checked.
Other citizens can also travel between the Nordic countries’ borders without having their passport checked, but these citizens have to carry a passport or another kind of approved travel identification papers.
Who will not have their passport checked:
Danish citizens traveling to Greenland from Denmark will not have their passports checked.
Citizens from a country joined in the Nordic Passport Union traveling to Greenland from the Nordic countries will not have their passports checked (Sweden, Norway, Finland and Iceland).
Citizens from countries joined in the Schengen agreement traveling to Greenland from a Schengen country will not have their passport checked (all EU countries, except Ireland and England, but including Norway and Iceland).
However, please note that valid travel identification papers must be presented, which in general means that citizens from a Schengen country have to prove their citizenship.
This, for many countries, means they have to show their passport.
Visa and visa invitation letter
If your clients come from a country where a visa is required to enter Denmark, then a visa is also required to travel to Greenland. However, a visa that is valid for Denmark is not automatically valid for Greenland, so a separate visa application needs to be made for Greenland.
A visa can be applied for at Danish embassies and consulates.
Greenland Travel is allowed by the Danish Ministry of Foreign Affairs to send invitation letters to clients who have booked a tour with us to Greenland. These letters help a lot when clients apply for a visa.
Please send us
Clients names (as in passport)
Date of birth
Please note that invitation letters always need attachment: travel itinerary, flight tickets, hotel confirmation etc. so they can only be sent after booking. Never before a confirmed booking.
Flight time to Greenland
If you travel from Copenhagen to Greenland the flight time is estimated to 4.5 hours. If you fly from Reykjavik the estimated flight time is less and the length depends on whether you travel to the east or west coast.
We have produced a number of packing lists for trips to Greenland. After booking a trip for your clients, along with the documents, you will also receive packing lists made for each trip.
Some mobile subscriptions also cover Greenland. There’s coverage in all towns and for a certain radius outside the towns. In the hills and at sea between the towns there is no coverage. Make sure that your guests have checked whether their service provider has an agreement with Tele Greenland and check your mobile company’s roaming expenses. Not all companies include Greenland as part of the northern countries, and it can be quite expensive to make a call from Greenland back home on your mobile phone.
Free wifi is rare in Greenland as the places of accommodation have to pay for the amount of Internet usage. In many hotels and similar places, hotspots have been established, so you can go online directly via a wireless connection. Most hotels offer internet service for a fee. There are internet cafes in major towns.
The currency in Greenland is Danish Kroner (DKK). Most international credit cards are accepted in banks, hotels and restaurants but we recommend bringing cash as well.
Banks and ATMs
The three largest towns have banks, and you can withdraw cash at cashpoints in all large towns.
All excursions and other additional arrangements depend on the weather conditions, and your guests are kindly asked to note that cancellations due to the weather or technical problems with boats, vehicles, planes or helicopters may occur. Obviously, we try to carry through with cancelled excursions at a later stage during the trip. If this is not possible, unused vouchers may be switched for another excursion from our cooperation partners in Greenland. Alternatively, they can be refunded upon return back home by sending the voucher including your bank account number to Greenland Travel.
Some of our tours offer a tour guide who travels with the group. Greenland Travel’s tour guides are, without exception, highly experienced and mature, and some of them have been travelling in Greenland for more than 20 years. The tour guide travels with the participants and handles the practical aspects of the transport during the trip, organises shared cooking during the trips that require it, organises guided tours and hikes along the way, in addition to providing general assistance.
If your guests are travelling on their own (but on a trip arranged by Greenland Travel), they will not be on their own. Our local guides and business partners will look after them, and give information meetings for certain groups. With their local knowledge the local guides can assist with information about excursion opportunities, places to eat, shopping facilities, and more.
In Ilulissat, our affiliated company World of Greenland represents Greenland Travel and their guides take care of all our destination guide activities. During the summer, Greenland Travel also has guides in Ilulissat.
In Kangerlussuaq the guides of Albatros Arctic Circle are our representatives, and in Sisimiut the excursions are operated from Hotel Sisimiut.
Please let your guests know if a tour leader or a destination guide is connected to their trip.
Transportation in Greenland
In general, all transport between cities in Greenland takes place either by boat or plane. The distances are often vast, so flying is a quicker way of traveling.
The larger towns have asphalted roads, and the three largest cities have buses. The small towns often have asphalted roads too, and in the small settlements there are often no roads and very few cars.
The distances in the towns are often so short that you can go anywhere on foot. In the three larger towns it is fun to take the bus. There are also taxis or a hotel bus available to pick you up at the airport, which usually lies just outside the city center.
The weather in Greenland can change quickly. Therefore, especially air traffic can be affected by delays when weather conditions are bad. Your guests should be alerted to be patient and wait for a better weather forecast. We will – along with the airlines or boat providers – keep the guests informed about delays.