Terms and conditions Greenland Travel

At Greenland Travel and Nordic Adventure we assume that you, the customer, have familiarised yourself with the applicable terms and conditions of travel and with the basis of the agreement that exists between you, as the cus-tomer, and us, as the travel agent. It is to the mutual benefit of both parties that we agree on the basic terms and conditions.

Since 1 October 1993 all travel arrangements sold in Denmark have been subject to Danish legislation on package tours, “Lov om pakkerejser”, in order to provide you, as the customer, with the best possible protection of your consumer rights. In other words, when you purchase a holiday at Greenland Travel in Denmark, we are subject to certain provisions.

Please note that package tours purchased at our offices in Greenland are not subject to the same legislation (“Lov om pakkerejser”).
The basis of the agreement between you, as the customer, and us, as the operator, at Greenland Travel/Nordic Adventure consists of the brochure, the order confirmation, invoice, voucher, packing lists and travel information, as well as the general terms and conditions that are printed in this catalogue and which appear on our website greenland-travel.com and nordic-adventure.dk.

General terms and conditions
Greenland Travel/Nordic Adventure is a member of the Association of Danish Travel Agents and Tour Operators (Member no. 351). Tours with Greenland Travel/Nordic Adventure are subject to the condi-tions regarding participation in package tours adopted by the Association of Danish Travel Agents and Tour Operators and the Danish Consumer Council, along with the terms and conditions outlined below.

Booking 
You can book a tour by telephone, by letter, via our website, by email or in person by visiting our office. Please remember to state the name and number of the tour, travel dates, num-ber of participants and the names of these participants. Greenland Travel/Nordic Adventure will then send you an invoice as confirma-tion of your booking. The booking is not valid, however, until we have received your deposit. If the forwarded invoice and the registered names are not identical with your booking, please inform us immedi-ately, since carriers require that there is complete agreement between the names on the tickets and the names on valid photo identification. As the customer, it is your responsibility to ensure that there is full agreement between the name stated and the name which appears on the forwarded confirmation.

In the event that any changes to or of the name require new travel docu-ments or amendments on the part of the airline com-pany, Greenland Travel/Nordic Adventure will charge a fee of DKK 300, in addition to the costs incurred in making any changes on the part of the airline company. Please note that the airline company may regard a particular amendment to be of such material extent that it constitutes a new reservation and thus a new booking.

Deposit and remainder of the balance when purchasing package tours
The booking is valid and binding for both parties once a deposit has been paid. Payment of the out-standing amount is due no later than 11 weeks prior to departure, and tickets, etc., will be forwarded at least 4 weeks prior to departure. If the booking is made less than 11 weeks prior to departure, the full cost of the tour will fall due immediately.

You can either pay by means of the accompanying giro form, via bank transfer, via credit card or directly at our office. Please remember to state your name and invoice number if you do not use the forwarded paying-in slip. It is your respon-sibility to ensure that there is complete agreement between the invoiced amount and the amount paid.

Price changes after booking
At Greenland Travel/Nordic Adventure we reserve the right to increase prices after booking due to changes in purchase conditions, trans-port costs (including fuel costs, taxes, duties or charges such as airport, landing or take-off fees), exchange rates or other circumstances which we, as tour operator, are unable to take into consideration in advance. We exercise this right only in exceptional circumstances, but the highly fluctuating nature of, and occasionally dramatic increase in, oil prices has resulted in the imposition of a fuel surcharge on a num-ber of occasions during re-cent years owing to the fact that carriers have imposed such surcharges on us as tour operators.

Policy on fees and charges
Greenland Travel/Nordic Adventure charges a docu-ment and invoice fee of DKK 85, which in the catalogue and on our websites is in-cluded in the price of the tour. On individually cus-tomised tours, we charge the document and invoice fee on the invoice itself. When payment is made by foreign credit card, we impose a surcharge of up to 3.75 % of the amount to be paid, since this charge is imposed on us by the credit card companies.

Sickness cancellation insur-ance We recommend that you take out insurance against cancellation due to illness when booking your tour. In fact, this insurance can only be taken out when the booking is made and must be paid along with the deposit. If you have purchased sickness cancellation insurance when booking your tour, you will be entitled to cancel your tour prior to departure due to sickness and thereby obtain a full refund of the cost of the tour less the cost of the insurance premium. Sickness cancellation insurance does not entitle you to cover after departure.

In order to receive a refund, a medical certificate must be provided which proves that you or your spouse/partner, your children, children-in-law, grandchildren, siblings, parents, grandparents and parents-in-law, your brother/sister-in-law or your travelling companions are suffering from acute illness, or have been subject to an accident or death which mean that you are unable, or are able only with considerable difficulty, to travel. Acute illness which is covered by the insurance policy is understood to be a newly occur-ring illness, substantiated suspicion of a newly occur-ring serious condition or an unexpected worsening of an existing or chronic condi-tion. The medical certificate must be received by Greenland Travel/Nordic Adventure no later than 1 month after cancellation.

At Greenland Travel/Nordic Adventure we are able to offer Europæiske Rejseforsikring A/S’ various travel insurance policies with sup-plementary insurance cov-ering accident, baggage, compensation travel and late arrival. Sickness cancellation insurance costs 6 % of the cost of the tour.
Please note that cancella-tion insurance may already be included in annual travel insurance policies, the terms of your credit card, etc., and we recommend that you check such policies prior to taking out sickness cancellation insurance.

If you wish to cancel, amend or transfer your package tour
If a participant on the tour wishes to cancel or amend the tour or transfer his tour to another party, the following charges will apply:

• More than 11 weeks prior to de-parture a charge of DKK 2,000 must be paid.
• Between 11 weeks and 3 weeks prior to departure the charge is 50 % of the price of the tour.
• Between 3 weeks and 2 weeks prior to departure the charge is 75 % of the price of the tour.
• Less than 2 weeks prior to departure the full price of the tour will be for-feited.

If you wish to transfer the tour to another party who fulfils all the conditions for participation in the tour, you will pay in accordance with the above conditions, in addition to any amend-ment fees charged by the airline company, for exam-ple. Please note that if you amend or transfer the pack-age tour to another person, this will be regarded as a cancellation and new regis-tration. Finally, we must emphasise that such a transfer presupposes that the hotel or airline company regulations do not preclude such a transfer, in addition to which it is very important that Greenland Travel/Nordic Adventure is informed of any transfer as soon as possible.
If Greenland Travel/Nordic Adventure or another sup-plier changes or cancels a tour.

Generally speaking, Greenland Travel/Nordic Adventure can only cancel a tour in the event of force majeure resulting from a third party, external circum-stances, war, strike, riots, natural disasters, etc. In such an event, you will be entitled to receive the amount already paid for the tour without payment of further compensation.

In the event that a particular number of participants are required to participate on the tour, Greenland Travel/Nordic Adventure reserves the right to cancel the tour up to 20 days prior to departure. If this occurs, we will offer an alternative tour. If this is not possible, we will cancel and refund the tour. No further claims for compensation can be made.

At Greenland Travel/Nordic Adventure we reserve the right to change the sched-uled hotel, hostel or over-night accommodation to other overnight accommodation of similar or higher standard. We also reserve the right to change scheduled local helicopter transport to transport by boat or vice versa should this prove necessary.

Flight times in itineraries and on tickets
The times stated on tickets and in the itinerary are all local times. Therefore al-ways check departure times in the documents you receive from us. Should changes to departure times occur prior to the start of the tour, we will do our utmost to notify you of the fact.

Delays
Please note the scheduled execution of tours, in par-ticular flights to/from and within Greenland, may oc-casionally be liable to delays or rerouting due to the Arc-tic weather conditions in the region. We therefore recommend that you state your mobile phone number when booking tours and flight tickets such that we/the airline company can easily get in touch with you in the event of delays or changes to your travel itinerary.

In the event of rerouting of the tour or delays, overnight accommodation within the dates of travel is included in the price. Costs that are incurred due to an extension of the tour are generally incumbent on the participant. In such circum-stances, Greenland Travel/Nordic Adventure is not liable for expenses resulting from changes of travel plans, lost earnings, etc.

Supplementary events and excursions
The execution of all excur-sions and other supplemen-tary events is dependent on the weather, and we draw your attention to the fact that cancellations may oc-cur due to the weather or technical problems with ships and helicopters. We always do our utmost to ensure that scheduled ex-cursions can take place at a later date during the course of the tour. In the event that this is not possible, the amount paid for the excursion that is unable to be held will be refunded after you have returned home.

Liability
Greenland Travel/Nordic Adventure’s liability is lim-ited to the amounts to which our sub-suppliers are liable pursuant to interna-tional legislation, e.g. the Montreal Conven-tion/legislation for air travel and the Athens Conven-tion/legislation concerning maritime traffic. As a mem-ber of the Association of Danish Travel Agents and Tour Operators, Greenland Travel/Nordic Adventure has adopted its agreement with Europæiske Forsikring A/S concerning extended liability insurance (member A0053b).

Airline company liability
The airline companies we use do not assume any li-ability for events that occur when passengers are not on board the aircraft of the airline company concerned. With respect to liability for checked baggage, please refer to the airline company in question’s own terms and conditions. Greenland Travel/Nordic Adventure uses several dif-ferent airline companies in the provision of our prod-ucts. We thus refer to the respective airline compa-nies’ own terms and conditions.

Complaints and claims
If you have any complaints about anything during the tour, please contact Greenland Travel/Nordic Adventure’s tour leader/guide or our local representative so that he or she has a chance to address any problems concerned. If you wish to make a com-plaint after your return home about something we have not been able to rec-tify during the tour, please contact our main office in Copenhagen as soon as possible and no later than 2 weeks after your return home.

Other terms and conditions
We have done our utmost to avoid misprints and typographical errors in our catalogue, brochures, advertisements and on our websites, but mistakes do occa-sionally occur. Errors and omissions are therefore excepted in these media. Any claims against Greenland Travel/Nordic Adventure shall be determined by Danish law. Claims or actions that cannot be determined by the Travel Industry Complaint Board shall be determined by the Maritime and Commercial Court.

The Danish Travel Guarantee Fund
Greenland Travel and Nordic Adventure are members of the Association of Danish Travel Agents and Tour Operators and the Danish Travel Guarantee Fund (member no.: 351). Contri-butions to the Danish Travel Guarantee Fund are in-cluded in all prices of our package tours.

Reservations
Please note that with respect to prices and timetables in 2011 and 2012 this catalogue has been produced on the basis of the prices of which we are aware at the time of going to press (Oktober 2011). Flight schedules and prices are thus subject to change.

Special conditions concerning travel by ship and cruise ship
We make certain reserva-tions with respect to the scheduled products in the catalogue that involve travel by ship. Wind, weather and ice conditions can result in it being impossible to call at certain towns and settle-ments, in addition to which weather conditions and/or ice can make it impossible to complete the full sailing schedule, which may mean that one or more ports of call may have to be can-celled and that the sailing schedule may therefore have to be curtailed. Greenland Travel/Nordic Adventure cannot assume any liability for the above, nor may compensation be claimed for failure to call at particular ports. Failure to call at port or rerouted navigation routes as a result of wind, weather or ice conditions and strikes are not regarded as representing a breach of the agreement.
If you purchase a flight ticket only, there are exceptions to the above conditions that only apply to the purchase of package tours.
 
Please note that when purchasing flight tickets the names on the tickets and on valid photo identification must be identical. As soon as you have received your confirmation, please check that all information is cor-rect. In the event of any discrepancies, please contact Greenland Travel/Nordic Adventure immediately.
In the event that any changes to or of the name require new travel docu-ments or amendments on the part of the airline com-pany, Greenland Travel/Nordic Adventure will charge a fee of DKK 300, in addition to the costs incurred in making changes on the part of the airline company. Please note that the airline company may regard a particular amend-ment to be of such material extent that it constitutes a new reservation and thus a new booking.

Greenland Travel/Nordic Adventure uses several different airline companies in the provision of our prod-ucts. We thus refer to the respective airline companies’ individual terms and conditions.

VISA/PASSPORT and ID/Entry to the USA
The traveller shall ensure that he or she is in posses-sion of a valid passport and visa, if required. For tours outside Europe, a passport shall ordinarily be valid for at least 6 months following your return home. When travelling to the USA, advance registration must take place at esta.cbp.dhs.gov
Greenland Travel/Nordic Adventure does not accept any liability for missing valid passports, required visas or entry permits to the USA.

November 2011